Refund & Cancellation Policy

Last updated: 15/08/2026

This Refund & Cancellation Policy applies to subscriptions and hardware purchases made through the FlowPlate platform, operated by Orbitlink Innovations Pvt Ltd, in compliance with the Consumer Protection (E-Commerce) Rules, 2020, and Razorpay's payment aggregator guidelines.

1. Subscription Plans

1.1. Trial period: New restaurants may be eligible for a free trial (currently 10 days). No payment is collected, so no refund applies.
1.2. Cancellation: You may cancel auto-renewal any time; this stops future billing but does not refund the current, already-paid period.
1.3. Refunds: Subscription fees are generally non-refundable once a billing period has begun, except for duplicate/erroneous charges (full refund) or extended service downtime attributable to us (pro-rated credit/refund at our discretion).
1.4. Upgrades/downgrades: No cash refund for unused portion of a downgraded plan; remaining value applied as extended validity where supported.

2. Offline Payments & Activation Keys

2.1. Refund requests for offline payments must be raised within 7 days of payment, before the activation key is generated and used.
2.2. Once an activation key is generated and activated, the transaction is non-refundable except under Section 1.3.

3. Hardware Sales

3.1. Before shipping: Full refund if cancelled before the order status changes to "shipped."
3.2. After shipping: Returns accepted only for items damaged/defective (reported within 48 hours with photo evidence) or incorrect items shipped.
3.3. Return shipping for damaged/incorrect items is borne by Orbitlink; for other returns, the customer bears return shipping (item must be unused, in original packaging).
3.4. Approved hardware refunds are processed within 7–10 business days of receiving the returned item.

4. How to Request a Refund or Cancellation

Email support@orbitlink.in with your restaurant name, order/invoice number, and reason. We acknowledge within 48 hours and communicate the outcome within 7 business days.

5. Refund Processing Time

Approved refunds are processed to the original payment method via Razorpay within 5–7 business days; your bank may take additional time to reflect the credit.